Tell John what the boiler is doing
Useful details include the make and model, the displayed fault code, when the problem started and whether you have lost heating, hot water or both. Mention a visible leak or pressure change without removing any covers.
A code or symptom can help the conversation, but it does not establish the cause remotely. John can discuss the problem and the next step; the fault and repair scope may need to be established at the property.
Speak to the engineer who attends
John Hargreaves is the owner and attending engineer, with 30+ years in plumbing and heating. John is Gas Safe registered (517808). Based in Newhey, John serves Newhey, Milnrow, Rochdale, Littleborough, Shaw, Oldham, Chadderton, Moston, Royton, Lees.
Taking calls 24/7 means you can call at any time. Attendance depends on availability. Where possible, likely cost is discussed by phone before attendance. If diagnosis identifies additional work or parts, John will explain what is needed before carrying on.
Safe observations while you arrange help
Read a visible display only if safe, and use the instructions for your exact boiler model. Do not open the casing, adjust gas components or keep resetting a fault. If you smell gas or suspect a gas escape, contact the National Gas emergency service and call 0800 111 999 from a safe place. John is not a replacement for the gas emergency service.
Read advice on a boiler losing pressure or no heating or hot water. A fault limited to radiators or controls may be better covered by heating repairs.
Before you call
Can you give a price from a fault code?
A code alone may not identify the repair. Ask what can be discussed by phone, what requires diagnosis and how additional work or parts will be agreed. See questions to ask about costs.
What if John cannot answer?
Leave a message or text with your location, symptoms and a number to reach you. John will respond as soon as he can.
Call John on 07973 344480 or check the coverage hub. Meet John, the engineer you will speak to.